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Dial-Up Modem Access
High Speed Business DSL
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DSL Availability - DSL only works within about 2.5 miles from a phone company facility with DSL equipment. DSL cannot work on lines that have a digital loop carrier or that have too many load coils (a device to extend the range of a voice signal) or bridge taps (when you are spliced into the middle of an existing copper line rather than having your own copper pair). These devices pick up noise that interfere with the DSL signal. Verizon will not remove these devices from a phone line because Verizon does not generate enough revenue over the life of a DSL circuit to recover the cost of conditioning the line so that DSL will work. If a service location is served by fiber optic cable then the only DSL service which may be available is 128K IDSL.  If a service location does not qualify for DSL service then other faster than dial-up services may be available including 128K ISDN, fractional and full T1 data circuits, or multi-channel bonded analog access.

DSL Cost - DSL is a cost-effective alternative to a Frame Relay and direct Point-to-Point data circuits.  DSL uses lower cost DSL circuits which are provided by Verizon only as a best effort service with no guarantee of availability, bandwidth or the time required to effectively repair the circuits should they ever go down.  While the vast majority of DSL subscribers experience very few, if any, outages or problems we at CrossLink feel you must understand the level of service Verizon provided for the copper wire that runs from the Verizon equipment facility to your location.  Because DSL is a best effort service, the cost is significantly lower than higher quality business services like Point-to-Point and Frame Relay data circuits for which Verizon offers a premium repair service should there every be a problem.  For businesses that have mission critical applications CrossLink strongly recommends a Frame Relay (FR) or Point-to-Point (PTP) data circuit.

CrossLink's DSL services include:

• DSL local loop into the Internet (there is no additional charge on your Verizon bill)
• Static IP Address(es) - facilitates troubleshooting and helps CrossLink support you best
• Bandwidth into and from the Internet - we don't over sell and over consolidate bandwidth
• FREE E-mail Address(es) at your Domain or @crosslink.net
• FREE E-mail Spam Filtering
• FREE E-mail Virus Checking
• FREE Web Hosting on CrossLink's Web Servers on a T3 to the Internet
• FREE Telephone and E-mail Support
• FREE Backup Dial Access should the DSL router or circuit ever fail
• Optional unlimited local, domestic long distance and international calls to Canada and Europe VOIP (Internet Telephone) Service for only $19.95 additional per month (limited to one residential phone line on 768K residential service)
• Taxes (Included, instead of being a surprise addition to your monthly bill!)

Internet access speed is affected by many things. Please refer to CrossLink's Faster Access Tips for a checklist of things you can do to get the best performance from your Internet connection.

The CrossLink fee for Business Class DSL Internet access varies by local telephone company (Verizon former Bell Atlantic areas, Verizon former GTE areas, Sprint, etc.), state (tariffs and taxes that apply), DSL technology available (ADSL, IDSL, SDSL, etc.), type of wiring between the cutomer's location and the DSL equipment (copper or fiber optiic),  speed required and routing to get a customer's data into and from the Internet. Please provide Duaine George, our DSL specialist, with the telephone number(s) at and the address of the location where you want DSL service.  Duaine will determine what service(s) are available at your location and provide you with complete information.

Please contact Duaine at 888-686-3863 or by E-mail to sales@crosslink.net to see if your location qualifies for DSL and to have all of your DSL questions answered.

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